Alarm Lock Trilogy PL3500 User Manual download pdf (Page 45)

ALARM LOCK SYSTEMS, INC.

WARRANTY/RETURN POLICY

Alarm Lock Systems Inc. warrants its products to be free from manufacturing

defects in material and workmanship. The length of said warranty is 24 months

on all products from the date of manufacture.

Any customer may get an over-the-counter exchange with the original seller

(distributor) for any Alarm Lock product failing to operate properly.

For those customers who have direct accounts with Alarm Lock, please follow

this procedure to return product for inspection:

1. Call Customer Service at 1 800 252-5625 ext 149 to obtain a return

authorization number. Or you can fax a request to 631 842-3574.

2. Advise your customer that upon receipt of said product, Alarm Lock will

inspect

that product.

3. If said product is found not to be operating properly because of a factory

defect and is within the warranty period, Alarm Lock will at the customer’s

request, either issue a product replacement or a credit to the customer’s

account.

4. If said product is found not to be operating properly because, it has been

repaired by others, improperly installed, improperly used, abused, altered,

defaced in any way, or is out of warranty, there will be a charge incurred to

repair the product.

Any customer, who does not have a direct account, can return their product for

inspection if it is not operating properly. Upon inspection, the customer will be

contacted and advised of the results of the inspection. If the product is found not

to be operating properly because of a manufacturing defect, Alarm Lock can

repair or replace the product. If the product is found not to be operating

properly because, it has been repaired by others, improperly installed,

improperly used, abused, altered, defaced in any way, or is out of warranty,

there will be a charge incurred to repair the product.

If you experience a problem with any Alarm Lock product, you may contact

Alarm Lock’s Technical Support directly at 1 800 252-5625.

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Alarm Lock Trilogy PL3500 User Manual Page 45